Custom Decals - Most schools have their very own mascot design or you might have something unique to your team or club. No problem! Simply e-mail us your image and we can easily turn it into your personal sticker / decal.

Can you do our team logo?
We can do almost any logo design provided you send us your artwork or rough draft via e-mail. Free of charge we will send you a proof of the design and the price ranging from 6.98 to 10.98 for your custom design. Once you approve and pay for the sticker / decal we will process your order.

What do you mean you "Design for Free"?
Thank you for the question. First, of course, this does not mean we work for free. But we do indeed design for free. So on many thousands of products offered you can customize and we'll design to your specifications at no additional charge. To illustrate first with our decals. When ordering you can tell us any additional design specifications. For instance, you can add text (and tell us which letter style, and how to position the lettering -ie-'arched'), or have the decal mirrored from what is online, and etc... All at no additional charge. From our point of view, you are simply paying for the material - what is designed in the material does not alter the price.

So then things that would raise the price are 1. a larger size and 2. more colors. But the design is free.

We design for free. It is true, some like to leave it all up to us. If that's the case, we will still put the same energy and thought into the creative process. On the other hand, we do like it when the customer wants a proof or wants 'a hand in the design process'. This way, the customer knows and we know what is created will be liked. This eases our minds also. Nothing is more disheartening than creating something that is not liked. We look forward to the design process with our customers and do not try to rush this process at all.

I want to send you a design I created. What file format should I send?
The best file formats are .ai, .eps, .png, .cdr

We can 'handle' just about any graphic file format. But, please, no .doc files. Word documents are highly dependant on outside files and are version sensitive. To at least make sure we are all on the 'same page', try sending as a .jpg , .gif , .bmp , .tif  and we will be able to view the graphics. If unfamiliar with these formats, here's a trick that may work: open the file in word, press 'print scrn' on your keyboard. Open the 'paint' program and edit paste then save as a .bmp. This is not the best way, but it will work fine to get us started. However, these graphic files are only for viewing. They are in raster formats (bunch of dots) and can not be 'scaled'. So a hand redraw would be needed. The best file formats are .ai, .eps, .png, .cdr, These can be saved to include vector graphics (compared to raster or dot graphics). If your artwork can be remade in a vector format, it will save MUCH money on a redraw. Please don't just open a raster file and re save as in a vector format. We wish it was that easy :) You would just have a raster file saved in a vector format :( If you want to do the redraw yourself, there are several free 'trace' programs out there. 'Trace' programs convert from raster to vector. After the conversion, depending on the original quality, much 'cleanup' or redrawing could be needed. Hope not. It's best to start with the highest quality image. If you have any questions let us know.

Do you offer quantity discount pricing?
On products we make - always. Why do we offer discount pricing on the products we make (and not just offer the lower pricing to start with)? Answer: it takes almost the same amount of time to produce 1 of something as it does 10. So the overall time spent on each item is much less when large quantities are ordered. So, we gladly pass this saving on to the customer. How much of a discount? This is where it gets complicated. It really is a job by job calculation. Some smaller more detailed decals and lettering take allot of time for each one. So really not much time is saved on each item - even if allot are ordered. But on other items, we offer up to a 50% discount. Another variable figured into the discount is size. Some sizes are very wasteful on material - leaving allot of scrap - and room for discount pricing :). Other sizes are not wasteful at all - not leaving much room for discount pricing. NOTE: We don't like waste. Many customers can attest that sometimes they get more than they ordered. If the material is going to be wasted, we'll 'nest' another 'extra' item and 'throw it in' with the order. Because of this variable (size), quantity discounts can vary allot from job to job. I know this doesn't offer the answer most are looking to receive.

Turnaround Time - Turnaround time depends on the quantity of your order. An average decals / stickers order takes an average of 2 to 5 business days. Custom and Fundraiser order typically take 1 to 2 weeks, ask your customer service rep for shipping and processing details.

Terms and Conditions - If we make a mistake on any order, we will gladly redo it. Since every order is a custom order, we cannot offer refunds or exchanges. All or our products are designed and manufactured on an individual basis according to the information supplied by the customer. Therefore they are not returnable or exchangeable. Please take special care to order carefully and completely, and verify the order given in the confirmation email issued at time of order placement, changes to your order must be emailed within 1/2 hour of order being placed. A customer service Rep will email you a confirmation of the change usually within 48 hours. And if you have any questions please let us know right away.

Payment - We accept all major credit cards, school purchase orders, and personal checks. Allow an extra 7-10 days for confirmation of funds when paying with personal check. Payment in full must be made at time of order. Sorry, no COD's. Every order is a custom order, therefore, we cannot offer refunds or exchanges.

Should you be worried about placing an order online with us?
Not at all! We take every precaution to ensure all transactions are safe. The shopping cart system was selected because of its security.

Can I mail in an order with a personal check or money order? If so, how?
Yes, we'd love to have your business. How to order? Simply add your items to the shopping cart, just like normal and at the bottom of your order select "Check by Mail" and print out your order and mail to: Cookie Baby, Inc PO Box 11774 Spring, TX 77391.

Do you accept school purchase order numbers (PO#'s)?
YES! We do accept PO's! However we can only accept PO's from School accounts. Original PO# must be mailed to: Cookie Baby, Inc PO Box 11774 Spring, TX 77391.

How big are stickers / decals?
On average sticker / decals are approximately 5" by 5" in size or depending the design ordered, personalization and customization.

What are sticker / decals made of?
Our car stickers / decals are made from high quality weatherproof vinyl that lasts for up to 5 years.

How do I place sticker / decals on my window?
Click Here for instructions to applying the sticker / decal to your window.

Are the decals hard to apply?
No, these decals are easy to apply. Just peel the decal off with the application tape. Apply to clean surface. Rub the decals, on the a clean surface, then carefully peel off the application tape.
Click Here for instructions to applying the sticker / decal to your window.

If you are thinking of ordering a very large quantity, email us your details (sizes, colors, item number, etc...) -- we'll quickly figure your larger discount.

Are the stickers / decals legal on my vehicle?
Different states have vastly different laws and regulations regarding decal placement. Most decals are legal as long as they do not block the driver's view of the road. Check with your local laws before making a purchase.

Are the stickers / decals permanent?
No, they are only permanent until you choose to remove them. Removing decal will also destroy it.

How difficult is it to remove the decal?
The decals will not come off till you want them off :) But when you do, they come off easily. On glass, very easy. Simply slide a razor blade under the decal. Once removed any glue can be removed with glass cleaner. On painted surfaces a little bit more work. Pick and pick and pick with your finger nail. If in the sun it comes off better. But it does come off with no damage to the paint. Remove the glue with mineral spirits.

Is it OK for my windshield wipers to hit the decal?
Your decals will do 'fine' even with the windshield wipers hitting them. However, as you may have noticed, windshield wipers can pick up dirt and scratch even the windshield. So, if they scratch the windshield they will damage the decal. That being said, you should have many years of use - even with the wipers 'hitting' (just make sure they stay clean and do not wear out).

The decal kept sticking to the paper backing. What should I do?
This happens because of high humidity. But it can be fixed. Lay the graphic on a table with the paper on the bottom, the pre mask on the top, re-squeegee the pre mask. Then start back with step #1, it should work now. If it went through very high humidity the wax paper can tear and stick to the vinyl but not to the pre mask. If this happens, it takes a delicate touch using a knife/razor blade/finger nail (or whatever you have handy) to slide between the paper and graphic where it has torn. This is rare, but it has happened. If it messes up, let us know, and we'll send another one out.

I got bubbles in my lettering, what should I do? Sorry to hear about the problem, it happens to us all sometimes. Gladly, the problem can be fixed. First, it would be good to review the instructions here to see where the problem started. As mentioned on the instructions page: "...it could be from the heat or 'bad squeegee technique', if you get bubbles they can easily be pushed out if you used the wet method..." But, if you do not use the wet method or the decal has started to 'dry' and the bubbles will not push out, these bubbles can be popped easily, by slightly cutting the bubble with a razor knife (or blade) or using a pin and then pushed down.
If you use a sharp pointed razor knife, there will be NO evidence that the bubble was there (no blemish will be left on the vinyl). Professional installers do this quite often. Also, it’s good to keep in mind, that if the bubbles are small and numerous, or changes in temperature either way (sun rise or sun set), this will make the air pockets draw down. So, again, if the bubbles are small, just give it a day or so - and they will go away on their own. But, yes, the best way is to... get no bubbles to start with. Follow the installation instructions carefully and you will not get any bubbles.

Can I put your decals on painted wood?
This is a very common question but the answer is not a simple "Yes" or "No". The answer depends on the paint and how it is applied to the wood. Keep in mind, in time all paint fails. The better the paint and the better it is applied (surface prepped, applied correctly and at the right temperature, and etc...), the better the vinyl will stay applied. The problem with vinyl applied to painted wood lies in not that the vinyl comes off the paint, but that the sealed paint (vinyl over it) can come loose if it is not 'good paint job'*(see above description). All this being said, most never have a problem, but because we can not predict the quality of the painted surface, we can not guarantee the application.

Shipping Questions?
To check on the status of your order email shipping@stick-it-stickers.com

Have more questions?
If there is an issue regarding your order please email customerservice@stick-it-stickers.com